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Frequently Asked Questions
At Dentist On Queen, we're here to make your dental experience easy, comfortable, and stress-free. Here are answers to some of the most common questions our patients ask.
GENERAL
Q: What dental services do you offer at Dentist On Queen?
A: We offer a wide range of services including general dentistry, cosmetic dentistry, dental implants, crowns and bridges, teeth whitening, children’s dentistry, and emergency dental care. Your oral health is our priority — whether it’s a routine check-up or a full smile makeover.
Q: Are you accepting new patients?
A: Yes! Dentist On Queen welcomes new patients of all ages. Booking your first visit is easy — you can call us or send us appointment request online anytime.
Q: Do you accept health funds?
A: Absolutely. We accept all major private health funds and process claims instantly through HICAPS. We're also BUPA Members First Platinum provider as well as NIB First Choice provider.
APPOINTMENTS & PAYMENTS
Q: How do I book an appointment?
A: You can send appointment request online through our website 24/7, or call our friendly reception team during business hours. We also offer convenient appointment reminders by SMS or email.
Q: What happens if I need to cancel or change my appointment?
A: We understand things come up! Just let us know at least 24 hours in advance so we can offer your spot to another patient in need.
Q: Do you offer payment plans or Afterpay?
A: Yes, we accept Afterpay, Humm and Zip. Payment plans accept for eligible treatments. Speak to our team to find a solution that suits your budget.
TREATMENT QUESTIONS
Q: Is professional teeth whitening safe?
A: Yes. At Dentist On Queen, we use industry-approved whitening systems that are safe and effective under professional supervision.
Q: Are dental X-rays safe?
A: Definitely. We use low-radiation digital X-rays to ensure your safety while providing a clear view of your oral health.
Q: What should I do if I have a dental emergency?
A: Call us right away. We keep emergency appointments available every day for urgent issues like toothaches, broken teeth, or swelling.
FAMILY DENTAL CARE
Q: Do you see children at your practice?
A: Yes! We love caring for little smiles. Our team is experienced in providing gentle, reassuring dental care for kids of all ages.
Q: When should my child first see the dentist?
A: We recommend scheduling your child’s first dental visit by their first birthday, or within six months of their first tooth appearing. This helps them become comfortable with dental exams and allows for early detection of any potential issues.
SAFETY & COMFORT
Q: What COVID-19 safety measures are in place?
A: Your safety is our priority. We follow strict infection control protocols, including enhanced cleaning and PPE for all staff.
Q: I’m nervous about going to the dentist. Can you help?
A: Absolutely. We understand that many people feel anxious about dental visits, and we’re here to make your experience as comfortable as possible. Our gentle, patient-first approach is designed to put you at ease, and we offer options like nitrous oxide ("happy gas") and IV sedation for added relaxation.